This Twinings website ( the Website) is owned and operated by R. Twining & Co. Ltd (Twinings or we or us) Twinings are committed to protecting and respecting your privacy and complying with applicable laws for the protection of personal data. This policy sets out (1) the type of information we collect from you when you visit the Website; and (2) the way we treat any information we collect from you, or that you provide to us through the Website. For the purpose of the UK Data Protection Act 1998 (and equivalent legislation other EC Member states) the Data Controller is R. Twining & Co. Ltd, a company registered in England and Wales (Company No. 525071) whose registered office is at Weston Centre, 10 Grosvenor Street, London W1K 4QY. Before you start our Website may contain links to related websites for your convenience and information. When you access a website through such link please understand that we do not control the content and are not responsible for the privacy practices of linked sites even where they may contain Twinings or associated company logos. Before providing any personal information through those linked sites you should review the privacy policies of those websites linked from our site. These sites may send their own cookies to users, collect data or solicit personal information.
Information collected through our Website
When you visit our Website, we may collect information on two different levels about your visit: (1) Statistical Information, collected as you browse the site, and (2) Personal Information which you knowingly give to us.
Personal Information is information about you including your name, e-mail address and any other information you provide us.
(a) How we collect your Personal Information
Some services and facilities on our Website we will require you to provide us with a certain minimum amount of Personal Information such as your name, postal address and email address in order that we can provide those service to you or to fulfill our obligations to you (Required Information). Typical examples where this arises include submitting a request or enquiry via our Get in Touch facility, entering one of our competitions, prize draws or promotions, requesting a sample of our product or registering as a user on our Website. We may also ask you to provide additional information about yourself to assist in us contacting you or providing our services (Voluntary Information). We will make it clear what information is Required Information and what is Voluntary Information.
(b) How we use your Personal Information
We will use your Personal Information for the purpose it has been collected or any other purpose specified at the point of collection. For example, we will retain and use your Personal Information for the purpose of responding to a request or enquiry you have submitted to us via our Get in Touch facility or for administrating and notifying you of the results of any competitions or prize draws you have entered. We may also use your information to get in touch with you about our products and services and those of our subsidiaries, affiliates and parent companies and any of their related businesses.
(c) Opting Out and Updating your Personal Information
Any time after you register your Personal Information with us you may (i) opt out of receiving any communications you have chosen to receive from us; and (ii) update your Personal Information by notifying us of changes to the information previously given to us. All requests or notifications should be sent to [R. Twining & Co. Ltd, Andover, Hants, SP10 5AQ]. (d) Sharing your Personal Information
We will sometimes need to share your Personal Information with third parties who we contract to help us deliver services to you and to run and administer the Website and activities run through the Website such as competitions. The information shared with them will be limited to that necessary for them to perform the service and they will not be authorised to make any other use of that information. Except as described in the previous paragraph, we do not share your Personal Information with any third party which is not a subsidiary or parent company of Twinings other than: (i) where it is required by law; (ii) if you specifically authorised us to do so; or (iii) in the event that substantially all of the assets of Twinings are acquired by a third party in which case personal data held by it about its customers in its databases will be one of the transferred assets.
In some instances, it may not be possible to register for our services or products if you are under a certain age determined by the laws of the country where you are resident. In such cases we may ask you your age for the purpose of establishing your eligibility. We do not intend to collect Personal Information relating to children through our website. Any person under the age of 16 who registers on our Website will be asked to provide a parent or guardian’s e mail address where confirmation will be requested before any communication is made.
Transferring your information to other countries
We store all information you provide to us is on our secure servers. We may also store your personal information in our own databases. We will only store your data for as long as reasonably necessary in the circumstance, after which your personal information will be deleted from our systems. The site has security measures in place to help protect against the accidental or unlawful destruction or unauthorised disclosure, access or alteration to your personal information under our control. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.